Customer Agent @ d.light  ·  Junior Software Engineer @ Pronic™

I work in customer operations at d.light and software engineering at Pronic™.
Both roles involve systems that real people depend on daily,
so correctness and reliability matter more than moving fast.

• At d.light — I handle technical support for solar PAYGO customers. That means diagnosing hardware issues, managing escalations through CRM workflows, and making sure cases are resolved, not just closed.
• At Pronic™ — I build and maintain features for Livio, a property management platform used by landlords and tenants in Kenya. The work is production-grade and the users are real.
• At Masinde Muliro University — Completing a B.Sc. in Information Technology, expected December 2026.

• Systems that work reliably, not just under ideal conditions
• Being genuinely useful to the person on the other end of the interface
• Understanding why something failed before declaring it fixed
• AI that is used carefully, not just used

Projects, stack details, and more are on my portfolio.